Welcome to Flower Delivery Richmond Upon Thames. These Terms & Conditions govern your use of our online store and the sale of flowers and associated products delivered across Richmond Upon Thames and nearby areas. By placing an order with us, you confirm that you agree to these Terms & Conditions. Please read them carefully before using our website or services. These terms apply to all customers placing orders for delivery in Richmond Upon Thames and the surrounding locality.
To purchase flowers or related products through our online shop, you must follow the online order process:
Orders are only accepted upon receipt of payment in full and the sending of an order confirmation to you via our website interface. You may request changes or corrections prior to dispatch; however, we cannot guarantee amendments after your order has been confirmed and processed.
We accept major credit and debit cards, as well as other payment methods displayed at checkout. Full payment is required at the point of order confirmation. Your payment transaction will be processed securely in GBP. Please ensure all payment details are accurate and valid; orders will not be dispatched until funds have cleared.
We reserve the right to decline orders where payment cannot be authorised. All prices include applicable VAT unless otherwise stated. We strive to keep prices up to date, though reserve the right to alter prices at any time without notice. Errors in pricing or product information that come to our attention after order confirmation will be rectified as soon as possible, with the option for you to confirm or cancel your order under the revised terms.
We deliver to addresses within Richmond Upon Thames and surrounding areas as specified on our website. Delivery dates and times are provided in good faith and are subject to local conditions, particularly with regard to traffic, weather, and recipient availability. Standard delivery fees (if applicable) are stated at the point of checkout.
Deliveries are typically made during normal business hours. We cannot guarantee exact time slots unless a specific service is selected and paid for. Should the recipient be unavailable, our drivers will attempt to leave flowers with a neighbour or in a safe location wherever possible, leaving a notification card. In cases where delivery is not possible and no alternative is agreed or available, we reserve the right to charge for subsequent delivery attempts.
After the flowers have been delivered to the designated address, risk passes to you or the designated recipient; please check the goods promptly upon receipt and notify us of any issues within 24 hours.
If you wish to cancel or change your order, please contact us as soon as possible using the contact details provided on our website. Cancellations will only be accepted if your flowers have not already been prepared or dispatched. If the order has entered preparation or is already out for delivery, cancellation is not possible and no refund will be issued, unless otherwise required by law.
For orders involving personalisation, special requests, or customised products, cancellations generally cannot be accepted once preparation has commenced. If you wish to amend delivery details or product selection after placing your order, contact us promptly. We will try our best to accommodate changes but cannot guarantee that all requests will be fulfilled, especially on short notice or during peak periods (for example, Valentine’s Day, Mother’s Day, or Christmas).
Due to the perishable nature of flowers, returns are only accepted if products arrive damaged or significantly not as described. Should you encounter a problem with your order upon delivery, contact us within 24 hours with your order details. In cases of damage, we may request photographic evidence.
If the complaint is upheld, we will offer a replacement where possible, or a refund to the original payment method. Refunds are processed within 7 working days from acceptance of the claim. Please be aware that the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not typically apply to perishable goods, including flowers, unless they are faulty or not as described.
Every effort is made to ensure products displayed online are in stock and available. In rare cases, due to seasonal variations or supply constraints, certain flowers may be unavailable. If this occurs, we reserve the right to substitute unavailable items with those of a similar style, quality, and value. If significant substitutions are required, we will contact you to discuss alternatives where time permits.
Colours, varieties, and arrangements may vary slightly from product images shown on our website, due to natural variations and at our florists’ discretion in maintaining overall design integrity.
You are responsible for ensuring that all details provided at the time of order — including delivery address, recipient name, telephone number, and message — are accurate. We cannot accept responsibility for failed deliveries due to incomplete or incorrect information supplied by you. Please verify all details carefully prior to confirming your order.
You must ensure the recipient is aware of the delivery (where appropriate), particularly in places of work, hospitals, or flats/apartments requiring secure entry. We cannot guarantee delivery to recipients in areas with restricted access if our driver is unable to gain entry.
Our liability to you is limited to the value of the goods ordered. We are not liable for indirect, incidental, or consequential damages, delays outside our reasonable control, or non-performance caused by events including but not limited to adverse weather, industrial action, or supply chain disruption.
Nothing in these Terms & Conditions excludes liability for death or personal injury arising from our negligence or for fraud. These terms do not affect your statutory rights as a consumer under UK law.
All content on the Flower Delivery Richmond Upon Thames website — including photographic images, descriptions, logos, and branding — remain the intellectual property of Flower Delivery Richmond Upon Thames or its suppliers. No material may be reproduced, duplicated, or used for any commercial purpose without our express written permission.
We are committed to safeguarding your personal information in accordance with current data protection laws. Your details will only be used for processing your order, fulfilling deliveries, and where consented, for marketing purposes. For more information, please review our separate Privacy Policy.
Promotional offers and discount codes may be offered from time to time. All such codes are subject to availability and stated terms, are not transferable, and cannot be redeemed for cash. Only one promotional code may be used per order unless specifically stated. We reserve the right to withdraw or amend promotions at any time without notice.
These Terms & Conditions, and all disputes arising from them, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, it will not affect the validity of the remaining provisions.
We reserve the right to update these Terms & Conditions from time to time. Any changes will take effect upon publication to this page. Continued use of our website or services after such changes constitutes acceptance of the amended terms.
These Terms & Conditions apply to all customers placing online flower delivery orders within Richmond Upon Thames and all neighbouring areas we service.
Please refer back to this page regularly for the latest version of our Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Richmond Upon Th, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Richmond Upon Th.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
