At Flower Delivery Richmond Upon Thames, we proudly offer a fresh flowers guarantee to every household and business we serve locally. With an unwavering commitment to quality, service, and satisfaction, our expert florists ensure your flowers arrive stunning, vibrant, and in peak condition – every delivery, every time.
We handle every bouquet with the utmost care. However, on rare occasions, flowers may incur damage in transit. Should your order arrive with any signs of significant damage – such as wilting, crushed stems, broken blooms, or excessive moisture – we kindly ask that you notify us within 24 hours of receipt. Photographic evidence of the damaged flowers and packaging will assist us in swiftly resolving your concern.
Your enjoyment of long-lasting, vibrant blooms is our priority. Our fresh flowers guarantee ensures that, under normal care, your flowers will remain fresh for a minimum of 5 days from the time of delivery. For tips on optimal flower care, you may refer to our guidance provided with your arrangement. In the exceptional case where your flowers do not meet this standard, please reach out to us within the freshness window to arrange a solution.
Customer happiness is at the core of what we do as Richmond Upon Thames’s trusted local florist. If your order is damaged on arrival or falls short of our 5-day freshness guarantee, the following options are available:
Once your request is received, we aim to process refunds or replacements within 2 business days. Please ensure all details and evidence (such as photos) are included to expedite the process.
We take all feedback seriously and view complaints as opportunities for improvement. If you are dissatisfied for any reason – including delivery issues, order mix-ups, or service concerns – please get in touch within 48 hours of receipt. Clearly detail your order number, delivery date, and a description of the issue.
Our friendly team will acknowledge your concern within one business day and work towards a fair and considerate resolution. Most complaints are resolved within 3 business days. Should further investigation be required, we will keep you updated every step of the way. Your satisfaction drives our commitment to excellence.
We’re proud to be a local business serving households and corporate clients across Richmond Upon Thames and neighbouring areas. Your trust and ongoing satisfaction are the cornerstones of our reputation. From our freshest flowers promise to our prompt customer service, we are here to ensure your flower delivery experience is nothing less than delightful. Thank you for choosing Flower Delivery Richmond Upon Thames.
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